About Us
PT. Jaring Synergi Mandiri was established in October 2003. With background and experience as professionals in credit card operations, the founders of JSM focus on providing solutions for business process outsourcing in connection with the payment card industry, from consultation on formulating business strategy and setting up the organization to conducting business operations. The types of business operation activities include Consulting, Certification, Data Entry, Telephone Verification, Card Distribution Management, Call Center, Tele Collection, and Authotorization Center.
As things have developed, it has turned out that our expertise in managing payment card business processes/ Card Centers is also needed by non-banking businesses. Consequently, our clients have not expanded to include non-banking industries such as Multi Finance, Telecommunications Operators, Prepaid TV, Retailers and Consumer Goods.
We currently focus on providing five types of business services:
- Contact Center Outsourcing
- Card Center Outsourcing
- CRM Data Center Operation Outsourcing
- Merchant Privileges Outsourcing
- Contact Center System Development
Our Strength
Experienced, committed and proactive team
Our main strength is our team, which is experienced in the upgrading and automatization of business processes and learns quickly to understand and handle the unique aspects of each clients business processes, so as to provide an immediate positive contribution to the development of the client's system and services. Several clients that have received services from us have confirmed that the JSM team is a team that is "Committed and Proactive, full of concern and enthusiasm, that quickly and appropriately addresses and meets the Client's requests and needs".
Systems that we developed ourselves
We ourselves built and developed the systems that we use to serve our Clients, so we can meet the Client's needs accurately and quickly. Our strength is in developing database systems that are integrated with telephony systems.
Why Choose Us
- JSM expert in developing integrated database applications with multi-media access (telephone,email,sms,fax and other media)
- JSM also provides business process outsourcing , to organize and manage contact center services
- Competence and Experienced resources in contact center management in various industries; Banking,Insurance, Consumer Goods, Pharmacy, Pay TV, Automotive, Property and many others
