Products
Synergix Tele
Synergix Tele is an IP Based Multi Media Outbound Contact Center System. By using the system, Agents can effectively manage contacts with potential Customers by using four media: call, sms, email and fax.
Synergix Tele can be used for :
- Tele Sales
- Tele Verification
- Tele Survey
- Tele Collection
- Import data
- Data Distribution : in advance or 1By1
- Campaign Management
- Call: Customer data, call history, call back, script
- Information
- Support function : internal SMS, Callculator, Budgeting
- Real-time Activities Monitoring
- On line report of Center Performance installed at Client
- Setting and Password Management
- Reporting
Basic functions within Synergix Tele System are :
To reduce Telco costs, Synergix Tele is supported by automatic switch for combination use of Telkom and GSM channels.
Synergix Tele Recording System is integrated with the Call Center System so that file recording can be named base on agent name, date and customer ID so that it will be easier to manage the recording. It also has the facilities of conference and chain spy.