Products

Synergix Ticket

Synergix Ticket is a Multi Media Multi Ticket Management System. This desktop application is installed at all units concerned so that by connecting to the internet, all of the solution and update of Ticket can be monitored in real time by Contact Center and by all units. The System also can send SMS and email reminders to the Person in charge.

In this Multi Ticket system, not just the Call Center but all units connected to the system can create tickets, so that all ticket complaints within the organization can be monitored and handled in one system. With the SLA input into the system, all units performance in providing solutions are tracked and measured.

Benefits of using the system :

• Complaint management in organization is managed in a single system
• Customer can complain at any unit of the organization and monitor the progress at the Call Center
• Management of Company will have a comprehensive tool to manage Complaints from Customers and monitor performance of the units of the organization in handling complaints