Services

Inbound Contact Center Outsourcing

For this service we use Synergix Contact System, IP-Based Multi Media Contact Center System with integrated database. Customer can call or send sms/email/ fax / email to Contact Center and Contact Center also can do outbound call, send sms/email/ fax to Customer. All of the data of these communications are saved in one integrated database. This solutions give alternative to Customer considering the cost of communication and expand capabilities of service of Contact Center, so that it can act as

• Information & Service Center
• Sales Order Receiving Center, Distribution and Delivery Monitoring
• Internal Coordination Center for Complaint Solution Management

Synergix Contact also have Black List Phone Number Blocking System so that the rate of Prank Calls or inproper call can be reduced into zero.

The Recording System is integrated within Synergix Contact so that file recording can be named base on agent name, date and customer id so that it will be easier to manage the recording. It also have the facilities of conference and chain spy.

Although Contact Center are located at JSM, Client in real time can also monitor performance of Contact Center by using Synergix Contact On line Report.

For Ticket Management we are using Synergix Ticket System, a Multi Media Multi Ticket Management System. This desktop application is installed at all unit related so that all of the solution and update of Ticket can be monitor in real time by Contact Center and all unit related. The System also can send SMS and email reminder to Person in charge.In this Multi Ticket system, all unit connected to system can create ticket also, so that all complaint ticket within the organization can be monitored and handle in this system.