Services

Outbound Contact Center Outsourcing

For this service we use Synergix Tele System, IP Based Multi Media Outbound Contact Center System. By using the system Agent can efectively manage contact to potential Customer by using 4 media: call, sms, email and fax. Synergix Tele System can be used for :

• Tele Sales
• Tele Verification
• Tele Survey
• Tele Collection

Other sub system within Synergix Tele System are : in Advance Data Distribution, 1By1 Data Distribution, Preview Dialler, Predictive Dialler, Automatic switch for combination used of Telkom and GSM Channel.

Although Contact Center are located at JSM, Client in real time can also monitor performance of Contact Center by using Synergix Tele On line Report.

Recording System is integrated within Synergix Tele System so that file recording can be named base on agent name, date and customer id so that it will be easier to manage the recording. It also have the facilities of conference and chain spy.