Artificial Intelligence
Contact Center

In the era of ever-evolving digital technology, the use of artificial intelligence (AI) in contact centers has become an increasingly popular trend. The use of AI technology can also make the work of a contact center more effective and efficient, because with the development of technology, contact center services can turn to 24/7.

Artificial Intelligence is a technology that allows machines or computer systems to replicate and execute tasks that normally require human intelligence. In contact center applications, AI can be used to improve customer experience, optimize operations, and increase efficiency.

One common example of using AI in contact centers is chatbots. A chatbot is a computer program that uses AI to interact with customers through chat or text messages.

Synergix Chatbot

  1. Using LLM (Large Language Model) especially with ChatGpt engine
    Harness the power of the “Large language Model”, driven by the advanced ChatGPT Engine. The LLM model is a trained deep learning model that understands and generates text in a human-like manner.
  2. Using the Advanced Conversational Interface (CI)
    Unlike the traditional approach, where users have to give instructions or questions in a rigid format, the Conversational Interface allows users to speak like talking to others in everyday life. This makes interaction easier, intuitive, and natural.
  • Text
  • Button
  • Menu Text
  • Carousel

One bot for multiple platforms

Benefits of AI chatbots For contact centers

Instant Response

24/7 Support

Handle multiple conversations at once without limitations

Cost-effective

HR Optimization

Livechat

Communication services that allow customers or users to interact directly with company representatives. Live chat services can improve interaction with customers, providing quick and efficient solutions. The combination of chatbot technology and human engagement in the form of live chat services can provide an optimal customer support experience.

Conversation Analysis in live chat is the process of analyzing the text or language generated by users during a live chat conversation to identify and understand the sentiments or emotions contained in the text. The purpose of sentiment analysis is to find out whether the text is positive, negative, or neutral. This is very beneficial in understanding how customers feel towards the service or product they receive.

The knowledge base on live chat for bots is a collection of information, answers, guides, and other resources provided to bots for use in interacting with users. This knowledge base allows bots to provide accurate and timely answers to users without having to search for information from scratch.

Live Chat Bot is a computer program designed to interact with users directly through live chat or text messages. Its main purpose is to provide support or information to users in real time, 24/7 without the need for human intervention.

Live chat agents help create a more personalized customer support experience, and ensure that customers feel heard and valued by the company.

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